Question 1

What are your hours of operation?

Accepted Answer

Monday 10am–3pm. Tuesday through Friday 9am–6pm. Saturday 10am–3pm. Closed Sunday.

Question 2

What's the best way to reach you?

Accepted Answer

Phone is fastest: (806) 701-5840. For non-urgent inquiries, email info@thespalubbock.com or use the contact form below.

Question 3

Can I book online, or do I need to call?

Accepted Answer

Both work. Online booking shows real-time availability across the team, you can book online here: www.thespalubbock.com/book-now. If you'd like guidance on which service or provider fits your goals before booking, call (806) 701-5840 and we'll help you decide.

Question 4

How do I reschedule or cancel an appointment?

Accepted Answer

Call (806) 701-5840, reply to your appointment confirmation email, or use your patient portal account.

Question 5

What is your cancellation policy?

Accepted Answer

We require 24 hours' notice to cancel or reschedule without penalty. Cancellations under 24 hours or no-shows forfeit the deposit on file — no additional charge applies. Late arrivals beyond 15 minutes may result in a shortened service, reschedule, or no-show at the provider's discretion. Rescheduling with 24+ hours' notice transfers your deposit to the new appointment.

Question 6

Is a deposit required to book?

Accepted Answer

Yes. A deposit is required at the time of booking. The amount varies by service and is communicated when you book. Deposits are non-refundable and applied toward the cost of your service at your appointment.

Question 7

What paperwork do new patients need to complete?

Accepted Answer

New patients complete intake forms covering medical history, current medications, and treatment goals. These can be completed online through your patient portal before your visit, or in-spa when you arrive.

Question 8

Who do I contact about post-treatment concerns after hours?

Accepted Answer

For non-urgent questions, call (806) 701-5840 or send a message. For signs of infection, severe swelling, vision changes, or other urgent concerns described on your post-treatment care card, follow the "When to Call The Spa" guidance. For medical emergencies, call 911 or visit your nearest emergency room.

Question 9

What happens if I leave something behind at The Spa?

Accepted Answer

Call (806) 701-5840 as soon as you realize. Lost items are logged and held at the front desk for 30 days, then donated.

Question 10

Who do I contact about media, vendor, or partnership inquiries?

Accepted Answer

Email info@thespalubbock.com with "Media," "Vendor," or "Partnership" in the subject line and we'll route your message to the appropriate team member.

We'd love to hear from you.

Call Us

Text Us

Email

Book Online