LEGAL

Website Accessibility Statement

EFFECTIVE DATE: May 11th, 2026

On This Page

01. Our Commitment

02. Standards We Follow

03. Accessibility Technology on This Website

04. Supported Technology

05. Known Limitations

06. Third-Party Content

07. Reporting Accessibility Issues

08. Alternative Access

09. No Warranties; Limitation of Liability

10. Updates to This Statement

11. Contact Information

The Spa, LLC, a Texas limited liability company doing business as The Spa by Sheena ("The Spa," "we," "us," or "our"), is committed to ensuring that our website, www.thespalubbock.com (the "Website"), is accessible to people with disabilities. This Accessibility Statement ("Statement") describes the standards we follow, the accessibility tools available on the Website, and how you may report accessibility concerns to us.

1. Our Commitment

The Spa is committed to providing a website experience that is accessible to the widest possible audience, regardless of ability or technology. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our Website usable for all visitors.

2. Standards We Follow

We strive to conform our Website to the following accessibility standards and laws:

The Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C);
The Americans with Disabilities Act of 1990, as amended (the "ADA"); and
Applicable state and federal accessibility laws.

Conformance with WCAG 2.1 Level AA is an ongoing process, and we treat accessibility as a continuous commitment rather than a one-time event.

3. Accessibility Technology on This Website

The Website uses accessiBe, an AI-powered web accessibility solution that scans and adjusts the Website every twenty-four (24) hours to align with WCAG 2.1 Level AA standards. The accessibility interface allows visitors to personalize their browsing experience.

Available adjustments include, but are not limited to:

Screen-reader and keyboard navigation optimization;
Accessibility profiles tailored to specific needs, including epilepsy-safe mode, vision-impaired mode, cognitive disability mode, ADHD-friendly mode, and blind users mode;
Content adjustments, including font size, dyslexia-friendly fonts, line height, letter spacing, text alignment, and content scaling;
Color and display adjustments, including dark, light, high-contrast, monochrome, and custom color modes;
Reading aids, including a reading guide, reading mask, link and heading highlighting, and large cursor; and
Media controls, including muting sounds, hiding images, and stopping animations.

To open the accessibility menu, click the accessibility icon located in the corner of any page on the Website.

4. Supported Technology

The Website is designed to be compatible with the following:

Browsers: current versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge;
Screen Readers: JAWS and NVDA (Windows), VoiceOver (macOS and iOS), and TalkBack (Android); and
Operating Systems: current versions of Windows, macOS, iOS, and Android.

We do not guarantee compatibility with outdated browsers, operating systems, or assistive technologies that are no longer supported by their manufacturers.

5. Known Limitations

Despite our ongoing efforts to ensure accessibility, some content or features on the Website may not yet be fully accessible. We actively work to identify and resolve these issues and welcome user feedback. Reports of accessibility barriers are reviewed and prioritized for remediation.

6. Third-Party Content

Certain features, services, or content on the Website are provided by third parties, including but not limited to online booking, payment processing, embedded video, and gift card platforms. While we make reasonable efforts to select partners that prioritize accessibility, The Spa does not control and is not responsible for the accessibility of third-party platforms, content, or services, and disclaims all liability arising from the accessibility or inaccessibility of such third-party offerings.

7. Reporting Accessibility Issues

If you experience any difficulty accessing any portion of the Website, or if you have suggestions for improving accessibility, please contact us using the information in Section 11 below. We are happy to provide the information, product, or service you are seeking through an alternative communication method.

When reporting an issue, please include:

The web address (URL) of the page where you experienced the issue;
A description of the problem;
The assistive technology, browser, and operating system you were using; and
Your preferred method of follow-up.

We aim to acknowledge accessibility-related inquiries within ten (10) business days of receipt.

8. Alternative Access

If any portion of the Website is not accessible to you, The Spa will work in good faith to provide the information, transaction, or service you require through an alternative method, including by telephone at (806) 701-5840 during business hours or by email at legal@thespalubbock.com.

9. No Warranties; Limitation of Liability

The Spa has made and continues to make good-faith efforts to ensure that the Website is accessible to individuals with disabilities. However, accessibility is an ongoing effort, and The Spa does not warrant or guarantee that every page or feature of the Website will be fully accessible at all times. To the fullest extent permitted under Texas law, The Spa shall not be liable for indirect, incidental, consequential, or special damages arising from the accessibility or inaccessibility of the Website or any third-party content linked from the Website.

10. Updates to This Statement

The Spa may update this Statement from time to time as accessibility standards, technology, and the Website evolve. The most current version of this Statement will always be posted at: https://www.thespalubbock.com/accessibility

11. Contact Information

The Spa, LLC d/b/a The Spa by Sheena

8713 Milwaukee Avenue #200 Lubbock, Texas 79424

Phone: (806) 701-5840

Email: info@thespalubbock.com

Accessibility & Legal: legal@thespalubbock.com

The Spa is committed to digital accessibility and welcomes feedback from all visitors. If you encounter a barrier on our Website, please contact us so we can work to resolve it.